Privacy Policy

Point2Point Horsebox Hire UK Ltd

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).

Key terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our

Point2Point Horsebox Hire, UK Ltd, a company incorporated in England and Wales with company number 11936457, whose registered office is at 1 Brockhill Lane, Norton, Worcester, Worcestershire, WR5 2PP

Personal data

Any information relating to an identified or identifiable individual

Special category personal data

Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership

Genetic and biometric data (when processed to uniquely identify an individual)

Data concerning health, sex life or sexual orientation

Data subject

The individual who the personal data relates to

Personal data we collect about you

The personal data we collect about you depends on the particular services we provide to you. We will collect and use the following personal data about you:

  • Your name and contact information, including email address and telephone number
  • Information to check and verify your identity, eg your date of birth
  • Your billing information, transaction and payment card information
  • Information to enable us to undertake credit or other financial checks on you
  • Information relating to your health for the purpose of ascertaining if you can legally drive and if you are insurable for driving or towing our horseboxes
  • Information relating to whether you have any driving related convictions or points, to ascertain if you can legally drive and if you are insurable for driving or towing our horseboxes
  • Video and audio data from CCTV on our premises and dashcams fitted to our vehicles

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below. If you do not provide personal data we ask for, it may delay or prevent us from providing our services to you.

How your personal data is collected

We collect most of this personal data directly from you—in person, online through our website,  by telephone, text or email. However, we may also collect information:

  • From a third party with your consent, eg Insurance Brokers or DVLA, or from one of our third party franchisee companies
  • From cookies on our website—for more information on our use of cookies, please see our cookie policy
  • Via our IT systems, eg:
    • From CCTV video and audio cameras on our premises
    • Through video and audio dashcams fitted to our vehicles

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, e.g:

  • Where you have given consent;
  • To comply with our legal and regulatory obligations;
  • For the performance of a contract with you or to take steps at your request before entering into a contract; or
  • For our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

The table below explains what we use your personal data for and why.

What we use your personal data for
 Our reasons
Providing services to you
 To perform our contract with you or to take steps at your request before entering into a contract
Preventing and detecting fraud against you or us
 For our legitimate interest, i.e to minimise fraud that could be damaging for you and/or us

Conducting checks to identify our customers and verify their identity

Screening for financial and driving sanctions or embargoes 

Screening to ensure you are legally able to drive our vehicles and may obtain appropriate insurance

Other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g under health and safety law or rules issued by our professional regulator
 To comply with our legal and regulatory obligations including to ensure you are legally able to drive or tow our horseboxes and that you/we can obtain appropriate insurance for you to drive or tow our vehicles
To enforce legal rights or defend or undertake legal proceedings

Depending on the circumstances:

– To comply with our legal and regulatory obligations
– In other cases, for our legitimate interests, i.e to protect our business, interests and rights 
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies, insurers, or law enforcement
 To comply with our legal and regulatory obligations
Ensuring business policies are adhered to, e.g policies covering security and internet use
 For our legitimate interests, i.e to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training and quality controlEnsuring the confidentiality of commercially sensitive information
 For our legitimate interests , i.e to be as efficient as we can so we can deliver the best service to you at the best price
Ensuring the confidentiality of commercially sensitive information

Depending on the circumstances:

– For our legitimate interests, i.e to protect trade secrets and other commercially valuable information;

– To comply with our legal and regulatory obligations
Statistical analysis to help us manage our business, e.g in relation to our financial performance, customer base, product range or other efficiency measures
 For our legitimate interests, i.e to be as efficient as we can so we can deliver the best service to you at the best price
Preventing unauthorised access and modifications to systems

Depending on the circumstances:

– For our legitimate interests, i.e to prevent and detect criminal activity that could be damaging for you and/or us; 
– To comply with our legal and regulatory obligations
Protecting the security of systems and data used to provide the services

To comply with our legal and regulatory obligations

We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Updating and enhancing customer records

Depending on the circumstances:

– To perform our contract with you or to take steps at your request before entering into a contract;

– To comply with our legal and regulatory obligations;

– For our legitimate interests, e.g making sure that we can keep in touch with our customers about existing orders and new products
Statutory returns
 To comply with our legal and regulatory obligations
Ensuring safe working practices, staff administration and assessments

Depending on the circumstances:

– To comply with our legal and regulatory obligations;

– For our legitimate interests, e.g to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you

Marketing our services to:

– Existing and former customers;

– Third parties who have previously expressed an interest in our services;

– Third parties with whom we have had no previous dealings.
 For our legitimate interests, i.e to promote our business to existing and former customers
To refer your request for hire to one of our third party franchisee companies 
 Our franchisee companies provide the services you may require within different territories, and if they cover the area you require hire from, we will refer you to them. 

To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency

In such cases information will be anonymised where possible and only shared where necessary

Depending on the circumstances:

– To comply with our legal and regulatory obligations;

– In other cases, for our legitimate interests, i.e to protect, realise or grow the value in our business and assets

How and why we use your personal data—sharing

Marketing

We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

  • Contacting us by texting ‘OPT OUT’ to Vicky on 07810 403460

We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell or share it with other organisations outside Point2Point Horsebox Hire, UK Ltd or our franchisee group of companies for marketing purposes, other than with selected marketing agencies who agree to keep such information private and confidential.

Who we share your personal data with

We routinely share personal data with:

  • Point2Point Horsebox Hire, UK Ltd franchisee companies
  • Third parties we use to help deliver our services to you, e.g payment service providers;
  • Other third parties we use to help us run our business, e.g marketing agencies or website hosts, or debt collection agencies;
  • Third parties approved by you, e.g social media sites you choose to link your account to or third party payment providers;
  • Our insurers and brokers;
  • The DVLA;
  • Our banks;

 We or the third parties mentioned above occasionally also share personal data with:

  • Our and their external auditors, e.g in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
  • Our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
  • Breakdown recovery services and/or emergency services, or your nominated next of kin/emergency contact, in the event of an accident, breakdown or emergency involving our horseboxes or as may be required by law;
  • Law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
  • Other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.

We will not share your personal data with any other third party.

Who we share your personal data with—further information

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

Where your personal data is held

Personal data may be held at our offices and those of our third-party franchisee companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal data with’).

Some of these third parties may be based outside the UK. For more information, including on how we safeguard your personal data when this happens, see below: ‘Transferring your personal data out of the UK’.

How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it is used. For example, our insurers require all information to be held for a minimum of 12 months, other data in relation to general business purposes (such as signed forms and agreements) are kept for 6 years.

Transferring your personal data out of the UK

It is sometimes necessary for us to transfer your personal data to countries outside the UK]. In those cases we will comply with applicable UK laws designed to ensure the privacy of your personal data.

We will transfer your personal data to:

  • Our service providers located outside the UK and
  • Police or regulatory bodies as may be required by law

Under data protection laws, we can only transfer your personal data to a country outside the UK where:

  • In the case of transfers subject to UK data protection law, the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR. A list of countries the UK currently has adequacy regulations in relation to is available here.
  • There are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or
  • A specific exception applies under relevant data protection law.

Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on ‘Changes to this privacy policy’ below.

Your rights

You have the following rights, which you can exercise free of charge:

Access
 The right to be provided with a copy of your personal data
Rectification
 The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)
 The right to require us to delete your personal data—in certain situations
Restriction of processing
 The right to require us to restrict processing of your personal data in certain circumstances, e.g if you contest the accuracy of the data
Data portability
 The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object

The right to object:

– At any time to your personal data being processed for direct marketing (including profiling);

– In certain other situations to our continued processing of your personal data, e.g processing carried out for the purpose of our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to automated individual decision making
 The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
The right to withdraw consents

If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time

You may withdraw consents by contacting us as set out below.

Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

For more information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights.

If you would like to exercise any of those rights, please:

  • Email, call or write to us—see below: ‘How to contact us’; and
  • Provide enough information to identify yourself (eg your full name, address and customer or reference number) and any additional identity information we may reasonably request from you;
  • Let us know what right you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with:

  • The Information Commissioner in the UK

The UK’s Information Commissioner may be contacted using the details at www.ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

Changes to this privacy policy

This privacy notice was published on                                 2022.

We may change this privacy notice from time to time—when we do we will put any revised privacy notice on our website.

How to contact us

Individuals in the UK

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below: 

Our Contact Details 

Point2Point Horsebox Hire Ltd, 1 Brockhill Lane, Norton, Worcester, Worcestershire, WR5 2PP

vgowenlock@gmail.com

07810 403460


Point2Point Horsebox Hire UK Ltd 
Company number: 11936457